We've built GuidingEmber with your safety and wellbeing as our top priority. Learn about the measures we've put in place to create a secure environment.
Background verification for all guides
Comprehensive training on boundaries and support
Video introduction review by our team
Regular quality checks and ongoing education
Zero tolerance for harassment or discrimination
Respect for privacy and confidentiality
Clear boundaries between peer support and professional advice
Commitment to honesty and authenticity
Every chat and session includes a reporting option. When a report is submitted, our team reviews it within 24 hours. Serious concerns are escalated for immediate review.
Our system automatically flags potentially concerning language or behavior for review. This helps us identify issues even when they aren't explicitly reported.
Guides who violate our community standards may receive warnings, temporary suspension, or permanent removal from the platform, depending on the severity of the violation.
All conversations between users are encrypted end-to-end, meaning only the participants can access the content.
We only collect the information necessary to provide our service. You control what personal details you share with others on the platform.
Our platform is built on secure, industry-standard infrastructure with regular security audits and updates.
GuidingEmber is a peer support platform, not a substitute for professional mental health services. Our guides are not licensed therapists, counselors, or medical professionals.
If you're experiencing a mental health crisis, thoughts of harming yourself or others, or need professional medical advice, please contact a licensed professional or emergency services immediately.